Address
Sysmex America commercial inquiry desk
577 Aptakisic Road
Lincolnshire, IL 60069 · USA
CONTACT
Route a scoped Sysmex request.
Include analyzer or monitor reference (UDI-DI when available), intended market and whether you need a demo, IFU, service quote or HL7 FHIR / LIS interface packet. Commercial desk hours are Central Time; contracted Platinum sites keep the 24/7 FSE hotline.
Phone & email
+1-800-SYSMEX-1
[email protected]
24/7 FSE hotline for contracted Platinum sites
Business hours
Commercial desk: Mon–Fri 08:00–17:00 CT
Service dispatch follows contracted tier
Urgent clinical events: use local clinical channels first
INQUIRY FORM
Two-column fields for faster triage.
Do not submit patient-identifiable data. For quality complaints, preserve lot, expiry and packaging when safe to do so. Include whether the request is core-lab IVD, coagulation, or patient-monitoring scoped so we route the correct IFU class.
- FDA 510(k) / CE IVDR / CE MDR context on request
- UDI-DI / UDI-PI when present on the label
- HL7 FHIR / LIS / DICOM interface questions welcome
- HIPAA BAA / GDPR DPA templates via controlled release
- Service tier (Platinum / Gold / Silver / Per-Call) if quoting FSE coverage